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Shipping & Returns

100% MULBERRY SILK ONLINE SILK STORE SHIPPING POLICY

SHIPPING POLICY

We offer free & fast domestic standard shipping on all orders.

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ALL ORDERS ARE DISPATCHED VIA AUSTRALIA POST WITH FULL TRACKING INFORMATION, DELIVERED IN ACCORDANCE WITH AUSTRALIA POST SHIPPING TIMELINES: WITHIN 2-4 BUSINESS DAYS.

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Your order is dispatched within 24 hours (same day if order is made before 11 AM)  and shipped from our Sydney warehouse via Australia Post Standard Shipping.  Your item will arrive gift-boxed in a specially-designed, eco-friendly compostable satchel.

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Australia-Wide

Australia Post shipping: city-metro-wide will take between 1-3 business days and rural areas up to 4 business days.

We’ll keep you up to date on its journey to you, and you can track your delivery any time.

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International Shipping

International standard shipping rates apply via Australia Post and partner carriers.

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Return & Exchange Policy

We want you to enjoy your 100% mulberry silk personal product and be 100% happy with it.

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However, should you have a change of heart and wish to return your purchase, we offer 28 days for returns of unused items in their original packaging. Simply return the product at your own expense and we'll take care of the rest.

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For products that had been used, due to hygiene reasons, we are unable to accept them unless it is in accordance with the Australian Consumer Law. On the rare occasion the product had been used and you decide it's not for you, simply return it to us at your own expense within 28 days from the date of purchase and as a gesture of goodwill we will gladly provide a 50% refund (excludes shipping costs). 

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All refunds will be processed only after the product had been received in our warehouse. 

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